Mascon International Business Service ( MIBS ) {Wave Money Call Center Agent}

Period : 6 Months

From: 15 Mar 2023 - 30 Sep 2025

Handled inbound and outbound customer calls related to Wave Money services, including account inquiries, transactions, agent support, and mobile wallet issues Provided clear and accurate information regarding Wave Money products, services, and procedures Assisted customers with resolving technical issues, transaction errors, and service complaints in a timely and empathetic manner Logged customer interactions and complaints in internal CRM systems for tracking and follow-up Followed strict confidentiality and KYC (Know Your Customer) compliance guidelines Collaborated with team leaders and supervisors to improve call resolution rates and customer satisfaction Maintained call quality and met daily performance targets such as AHT (Average Handling Time), FCR (First Call Resolution), and CSAT (Customer Satisfaction Score)

Canal + Myanmar FG

Period : 1 Year And 7 Months

From: 26 Nov 2023 - Present

Handled inbound and outbound calls to assist Canal+ subscribers with account management, subscription plans, technical issues, and decoder support Provided accurate and up-to-date information on Canal+ programs, promotions, and service packages Troubleshot technical problems related to set-top boxes, signal errors, and mobile app connectivity Guided customers through payment methods, subscription renewals, and service upgrades Logged call details and customer feedback in the CRM system to support service improvement Resolved complaints with professionalism and ensured a positive customer experience in line with brand standards Coordinated with technical support, sales, and field service teams to ensure customer satisfaction